Purchasing & Store Support
Do You Offer Payment Plans or Financing?
Yes, installment payment options are available through our third-party payment processor during checkout. How Installment Payments Work When you checkout on our website, you'll see Shop Pay Installments as a payment option if you qualify. Important ...
Is There a XETA Referral Program?
Yes, XETA offers a referral program that allows you to earn commissions by sharing the network with others in your community. How the Referral Program Works Our referral program is designed to help expand the XETA network while rewarding community ...
If Something Is Wrong with My XETA Product, Can I Get a Replacement?
Yes, if your XETA device is faulty, we'll replace it under our 1-year warranty after our tech support team determines a replacement is needed. How Warranty Replacements Work All XETA products come with a 1-year manufacturer warranty that covers ...
I Changed My Mind, Can I Get a Refund?
Yes, you can return your XETA XG7 kit if you changed your mind—as long as you meet our return requirements. Quick Return Requirements You can return your unopened device within 14 days of delivery if: ✅ The box remains unopened ✅ You haven't ...
XETA Warranty and Refund Policy
Return Eligibility Unopened boxes can be returned within 14 days of delivery date for a refund if they meet the following criteria: Returns are not accepted for products that have already been registered and tokens have been redeemed All electronic ...
Can I Purchase XETA Internationally?
Yes, we ship XETA products internationally to anywhere that UPS and FedEx deliver. How to Order Internationally Try our website first - Simply enter your international address during checkout If checkout works - Complete your order normally If ...