I Changed My Mind, Can I Get a Refund?

I Changed My Mind, Can I Get a Refund?

Yes, you can return your XETA XG7 kit if you changed your mind—as long as you meet our return requirements.

Quick Return Requirements

You can return your unopened device within 14 days of delivery if:

  • ✅ The box remains unopened
  • ✅ You haven't registered the device in the XETA App
  • ✅ You haven't redeemed any tokens (including bonus tokens)

How to Request a Return

  1. Contact us at hello@xeta.net with subject line: "Return Request"
  2. We'll verify you meet the requirements above
  3. We'll provide a warehouse address for return shipping
  4. You'll be responsible for return shipping costs (we recommend insurance)
  5. Once we inspect and approve your return, you'll receive a full refund

What You'll Get Back

  • Full purchase price you paid
  • Taxes
  • Refund goes back to your original payment method (3-10 days processing)

Note: Shipping charges cannot be refunded since they were used by our shipping partners.

Need more details? Check out our complete XETA Refund Policy for full terms and warranty information.

    • Related Articles

    • If Something Is Wrong with My XETA Product, Can I Get a Replacement?

      Yes, if your XETA device is faulty, we'll replace it under our 1-year warranty after our tech support team determines a replacement is needed. How Warranty Replacements Work All XETA products come with a 1-year manufacturer warranty that covers ...

    • XETA Warranty and Refund Policy

      Return Eligibility Unopened boxes can be returned within 14 days of delivery date for a refund if they meet the following criteria: Returns are not accepted for products that have already been registered and tokens have been redeemed All electronic ...

    • Is There a XETA Referral Program?

      Yes, XETA offers a referral program that allows you to earn commissions by sharing the network with others in your community. How the Referral Program Works Our referral program is designed to help expand the XETA network while rewarding community ...