XETA Setup: "Please Check Your Internet Connection" Error

XETA Setup: "Please Check Your Internet Connection" Error

Problem: During XG7 setup, you see "Please check your internet connection" and the NEXT button is grayed out.

Solution: This is a simple connectivity issue that can be resolved in a few quick steps.

Quick Fix Steps

1. Check Your Connections Ensure the WAN port on your XG7 is connected to a LAN port on your ISP's modem or router.

2. Power Cycle Both Devices

  • Unplug your ISP modem/router for 10 seconds, then plug it back in
  • Unplug your XG7 for 10 seconds, then plug it back in
  • Wait 2-3 minutes for the connection to establish (this is normal during initial setup ... Be Patient!)

3. Verify Your Setup Most connections work automatically, but if you're still having issues:

  • Standard Setup: Your XG7 should connect automatically if your ISP provides automatic IP addresses (DHCP)
  • Bridge Mode: If your ISP modem is in bridge mode, contact your ISP to confirm the correct configuration settings
  • Static IP: If your ISP provides static IP addresses, you'll need your ISP's configuration details

Still Need Help?

If the connection issue persists after following these steps, contact your ISP to verify your internet service is active and properly configured. 

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