My XETA Extender Won't Connect to My Router

My XETA Extender Won't Connect to My Router

Problem: Your XG7 extender isn't connecting to your main XG7 router during the pairing process.

Solution: Most connection issues can be resolved by checking distance, timing, and allowing enough time for the pairing process.

Step 1: Check Distance and Position

Move your extender closer to your main router (within 10-15 feet) during the initial pairing process. You can move it to its final location after successful pairing.

Step 2: Verify Your Pairing Steps

  1. Briefly press the pair button on your main XG7 router
  2. Within 30 seconds, press and hold the pair button on your XG7 extender until the LED changes color. 
  3. Be patient - the pairing process can take up to 5 minutes to complete
  4. Watch for the status lights to indicate successful connection

Important: The 30-second window is critical. If you miss it, start over with Step 1.

Step 3: Allow Time for Connection

The uplink between your XG7 devices needs time to establish a strong connection. Wait the full 5 minutes before assuming the pairing has failed.

Step 4: Reset and Start Fresh

If pairing still doesn't work after multiple attempts:

  1. Power off your XG7 extender completely
  2. Reset the extender to factory defaults (hold reset button for 10 seconds while powering on)
  3. Wait for the extender to fully boot up
  4. Start the pairing process from scratch following the adding an extender KB article. 

Quick Troubleshooting Checklist

  • ✓ Extender is within 15 feet of main router during pairing
  • ✓ Pressed pair buttons within 30 seconds of each other
  • ✓ Waited full 5 minutes for pairing to complete
  • ✓ Both devices are powered on and functioning normally

Still Having Issues?

If your extender won't connect after following these steps, there may be an interference issue or hardware concern. Contact support for additional assistance.

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